Privacy Policy

Effective Date: 2025-11-07

At SaywardDelivery.com (“we,” “our,” or “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website and use our services, including personal shopping, retail delivery, restaurant delivery, courier service, and trailer towing.

By using our website and services, you agree to the collection and use of information as outlined in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us when you use our services or interact with our website. This includes:

• Personal Identifiers: Full name, email address, home address, phone number.

• Transaction Information: Details related to the services you order, such as items ordered, delivery addresses, payment details, and delivery instructions.

• Communication Data: Records of any communication between you and our customer service team, including emails, chat messages, and phone calls.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Customer Order Communication: To process, confirm, and update you on the status of your order, delivery, or service request.

• Order Delivery: To deliver the products or services you have requested to the correct location.

• Company Information Updates: To inform you of important updates related to our services, including price changes, schedule modifications, new service offerings, policy updates, and special promotions.

• Marketing and Promotional Communications: To send you information about promotions, flash sales, and other marketing content, provided that you have opted in to receive such communications.

• Improving Services: To enhance your experience with us and to improve the functionality and performance of our website and services.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, delivery partners, customer support services). These third parties are required to protect your personal information and may only use it for the specific purpose of providing services to us.

• Legal Compliance: We may disclose your personal information when required by law, to comply with legal obligations, or to protect the rights, property, and safety of SaywardDelivery.com, our users, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Storage Locations

Your personal information may be stored and processed in Canada, the United States, or other countries where our service providers and partners operate. By using our services and providing us with your personal information, you consent to the transfer, storage, and processing of your data in these locations, which may have different data protection laws than the country where you reside.

We take steps to ensure that your information is handled securely, in accordance with this Privacy Policy, and in compliance with applicable data protection laws.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Update: You can access and update your personal information by logging into your account or contacting us directly.

• Marketing Preferences: You can opt-out of receiving marketing communications by following the “unsubscribe” instructions in our emails or by contacting us.

• Deletion: You can request that we delete your personal information, subject to legal restrictions and the need to retain certain data for business or legal purposes.

• Cookies: We use cookies and similar technologies to improve the user experience on our website. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy applies only to SaywardDelivery.com. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

9. Children’s Privacy

SaywardDelivery.com does not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this Privacy Policy periodically for any updates or changes.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Sayward Delivery
PO Box #38
Sayward, BC
V0P 1R0